Policies & procedures

MEMBERSHIP

Our Membership plan is the standard way to attend weekly classes. Each membership includes 5 class passes per month. Up to 1 unused pass rolls over into the following month, but the total number of passes available in any single month will never exceed 6.

You are responsible for enrolling and cancelling your students. Cancellations must be made at least 24 hours before the class's scheduled start time to return the pass to your balance. Cancellations made less than 24 hours in advance, and no-shows, will be charged a class pass. If you expect to miss a class, cancel at least 24 hours ahead and enroll in another class that week or a later week, using an available pass.

There are no make-up passes and no refunds for missed classes. Passes that do not roll over are forfeited. If you expect to miss many classes, you are responsible for placing a hold on your membership.

If The LEAGUE cancels a class, your pass is always returned to your balance.

If you would like more than your monthly passes, you may purchase individual class passes separately at any time.

PAYMENT OPTIONS Tuition is only accepted through our Auto-pay program. A valid credit card must be connected at the time of enrollment to auto-draft. You must set up auto-pay by adding your credit card to the Parent Portal, which will be charged on the 1st of each month. To add your card to the Parent Portal, log in to https://jtl.pike13.com/accounts/sign_in and follow the steps below:

1. At the top of the page, tap ​Your Stuff​.
2. In the right menu, tap ​Payment Methods​.
3. Tap ​Add New Card​.
4. Enter payment information, and then tap ​Save​.

The LEAGUE does not offer make-up classes or make-up passes. We strongly encourage consistent attendance so students steadily build their programming skills.

If your student cannot attend a scheduled class, cancel the registration at least 24 hours before the class's scheduled start time so the pass is returned to your monthly balance (subject to the rollover limit). Cancellations made within 24 hours, and no-shows, will forfeit the pass. Once a pass is returned, you may use it to enroll in another class the same week or a later week. Passes not used within the rollover limit are forfeited.

Visit your LEAGUE profile to find and schedule classes.

REFUNDS

Tuition is non-refundable and non-transferable. There are no credits, refunds, roll overs, or adjustments for absences or school closures beyond the stated 1-pass monthly rollover.

LATE FEE

If tuition is received after the 1st of each month, a $25 late fee will be automatically charged to your account. It is the client's responsibility to pay. No Exceptions.

Cancellations must be made at least 24 hours before the class's scheduled start time. Cancelling within 24 hours, or not showing up, will result in a class pass being charged. If The LEAGUE cancels a class, your pass is always returned.

1. Sign in to the Client Portal.
2. Under Upcoming, click the name of the appointment you wish to cancel your registration for.
3. Click Cancel Registration, and then choose OK.

See our Guide to Enrollment for more details.

You can enroll in classes from your LEAGUE Parent Portal. 

To enroll you will need to:

• Create an account, for both you and your children
• Purchase a plan or passes
• Enroll in the first class from the website.
• Let us or an instructor know you'd like to enroll in all classes of the same date and time.

See our Guide to Enrollment for more details.

Drop-off and pickup requirements depend on your student's age.

DROP-OFF

Students under 16 must be checked in by their parent or guardian at the check-in kiosk. Students 16 and over may check themselves in.

There is no early drop-off window. Teachers are not on-site before the scheduled class start time, so please don't drop your student off before then.

IF THE KIOSK IS UNAVAILABLE

If the check-in kiosk is not working, the teacher will check the student in manually. For students under 16, a parent or guardian must still be present to check them in.

PICKUP

Students under 16 don't need the kiosk for pickup, but a parent or guardian must pick them up at the door. Students 16 and over may leave on their own, without a parent or guardian present.

LATE PICKUP

Students should be picked up promptly at the end of class. We offer a 15-minute grace period after the scheduled class end time. After that:

• A $25 late-pickup fee will be applied to your account per incident.
• Staff will attempt to reach the student's guardian, then the emergency contacts on file, by phone.
• If 30 minutes have passed after the class end time and staff have been unable to reach a guardian or emergency contact, we may contact local authorities for guidance on the care of an unattended minor.

This applies to all students, including those 16 and over — if your student's ride hasn't arrived, they are still considered picked up late.

Repeated late pickups may affect a student's continued enrollment.

MISSED CLASSES

Failing to attend a class is handled under our standard attendance and cancellation rules; see the Missed Classes and Cancellation sections. A student who is not checked in at drop-off — whether by a parent/guardian or themselves — is treated as not present for that class.

The LEAGUE of Amazing Programmers limits the personal data we collect to information that supports instruction, safety, and account management. Parent or guardian contact details, student names, and limited demographic information are stored in secure systems that comply with federal and state privacy regulations. Access to this data is restricted to authorized staff and mentors who need it to support students.

Families can review our detailed commitment to student privacy, including how we manage third-party tools, by reading the full policy on our site.

Creating a welcoming learning environment means actively preventing discrimination, harassment, and retaliation. The LEAGUE provides equal access to programs regardless of race, color, national origin, gender identity, sexual orientation, disability, religion, or any protected class. Students, mentors, and families are expected to uphold these standards in all classes and events.

The full policy explains how concerns can be reported, how incidents are reviewed, and the corrective steps taken to protect participants.